NDIS Travel and Transport
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Understanding travel and transport
At Multibility Care, we believe travel is more than just getting from A to B – it’s about freedom, independence, and connection. Our Assist-Travel/Transport service is designed to help NDIS participants move through their community with confidence, safety, and ease.
Planning travel and transport
- ✔ Personalised Transport Plans – Tailored to your schedule, destination, and comfort level.
- ✔ Skill Development – Build confidence in using public transport, taxis, or community access.
- ✔ Safety First – Our trained staff assist with boarding, navigation, and mobility aids.
- ✔ Social & Recreational Trips – Medical appointments, shopping, or community outings – we’ve got you covered.
Why Choose Multibility Care?
- ✔ NDIS-Aligned – We maximise your transport funding for optimal flexibility.
- ✔ Participant-Led – You choose where, when, and how you travel.
- ✔ Community Inclusion – We help you explore, engage, and enjoy your surroundings.
“Your journey, your way – because independence doesn’t stop at the doorstep.”
Ready to ride with confidence? Contact Multibility Care today to discuss your transport needs!
Your onboarding, smoothly handled by our NDIS intake team.
Planning your support
Make travel support work for the journeys you actually take
Transport needs are personal. The useful questions are where you want to go, what makes the journey difficult and which parts you want to manage more independently. Discuss those details with Multibility Care before arranging travel-related support.
Separate the journey from the assistance you need
A trip to an appointment may involve more than the vehicle journey. You might need help preparing to leave, finding the right entrance, communicating at a destination or returning home. Explain which stages need support, rather than assuming a transport booking includes assistance throughout the outing.
For someone building travel confidence, the focus may be practising a familiar route, reading a timetable or learning what to do when a plan changes. Discuss whether you want practical assistance on a journey, support to learn travel skills, or both.
Discuss access and timing before a booking
Tell the team about any mobility equipment, access needs, communication preferences and support required getting in or out of a vehicle. The suitability of the proposed arrangement needs to be checked before a journey is agreed. Do not assume a particular vehicle or accessibility feature is available without confirmation.
Share appointment times as well as the destination. Waiting time, the length of the activity and the return journey can affect how support is arranged. If someone else is meeting you, agree how contact and handover will work.
Understand the proposed costs
Ask for a clear explanation of the support being quoted and any separate travel-related expenses. Worker time, the trip itself and ordinary costs at the destination can be different parts of an arrangement. Clarify which costs are included, how cancellations are handled and which funding or personal payment arrangements apply.
NDIS transport and support funding are not the same for every participant. Your plan and circumstances need to be considered before a booking is confirmed. If you are unsure what can be funded, ask the appropriate plan contact rather than assuming every outing or expense is covered.
Prepare your travel enquiry
You do not need a detailed weekly itinerary to start. One example journey can explain what you want to achieve and where assistance would be useful.
- Your starting location and usual destinations
- Preferred days, appointment times and return arrangements
- The parts of the journey where assistance is needed
- Relevant mobility, access and communication requirements
- Whether the goal is assistance with a trip, travel confidence or both
Questions about Travel and Transport Support
Can I ask about learning to use public transport?
Yes. Explain the routes or situations you want to feel more confident with. The team can discuss the type of skill-building support being requested and whether an appropriate arrangement can be agreed.
Does transport include support during an appointment or activity?
That needs to be agreed. Explain whether you require help only with the journey or also at the destination, including waiting time and the return trip.
Talk through your next step
Tell us your location, the support you are looking for and the best way to contact you. We can discuss the request, the information needed and current availability before an arrangement is agreed.
Planning travel and transport
When exploring travel and transport, start with the practical questions you want answered. Start with a trip you want to make and the assistance that would help. Planning should consider the journey, the destination, access needs and what support is needed at each part of the trip.
- Describe the destination, timing and whether it is a regular or one-off journey.
- Discuss mobility access, communication, equipment and any assistance at the destination.
- Clarify the proposed transport arrangements and costs before making an agreement.
Further information: NDIS guide to using your funding.
For the next step, discuss your support enquiry or use the referral pathway. Information on this page does not confirm funding or service availability; clarify the proposed arrangement before agreeing to support.
